Refund Policy
Thank you for using the ParrotPos Mobile App. We are committed to providing you with a seamless experience while using our digital products and services.
Please review our refund policy carefully to understand your rights and obligations regarding refunds.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:
Failed transactions: If a transaction for prepaid top-up, postpaid bill payment, or utility bill payment fails due to technical issues, network errors, or other unforeseen circumstances, you may be eligible for a refund of the amount deducted from your ParrotPos wallet.
Duplicate transactions: If you inadvertently make duplicate transactions for the same digital product or service, you may be eligible for a refund of the duplicate amount.
Unauthorized transactions: If you detect unauthorized transactions on your ParrotPos account, please contact us immediately for assistance. We will investigate the issue and may provide a refund if the transaction is found to be unauthorized.

2. Refund Process

To request a refund, please contact our customer support team through the ParrotPos Mobile App, email us at appsupport@parrotpos.my, or message us on WhatsApp at 011-55506029.
Provide details of the transaction, including transaction ID, product/service name, and reason for the refund request.
Our customer support team will review your request and respond to you within 3 business days.
If your refund request is approved, we will process the refund to your original payment method used for the transaction, typically your bank account.

3. Refund Period

Refunds will be processed within 14 days of the approval of your refund request.

4. Non-Refundable Items

Certain digital products or services may not be eligible for refunds, including: Successfully completed prepaid top-up transactions. Successfully processed postpaid bill payments or utility bill payments. Digital products or services that have been accessed, downloaded, or used by the user.

5. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the matter to our dispute resolution team for further review.
Our dispute resolution team will conduct a thorough investigation and provide a final decision within 30 days.

6. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team through the ParrotPos Mobile App, email us at appsupport@parrotpos.my, or message us on WhatsApp at 011-55506029.

7. Changes to Refund Policy

We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying users through the ParrotPos Mobile App.
By using the ParrotPos Mobile App, you acknowledge that you have read, understood, and agree to abide by our refund policy.

Last updated: 01.01.2024